The only source of knowledge is experience, goes a popular adage. And who would know this better than the new crop of entrepreneurs, whose success comes from using lessons from past experiences. Passing down their pearls of wisdom about customer behaviour to budding entrepreneurs at a summit at IIT-Bombay recently were Hike Messenger’s Kavin Mittal, Myntra’s Ananth Narayanan and FreeCharge’s Kunal Shah. While the first two spoke about what they learnt from customer behaviour in the past, Narayanan was all about the future — customer retention. Ananth Narayanan of Myntra. (Image: Agencies) “Acquiring them [customers] is not a problem, but if you can retain them, everything else will fall in its place,” he said. Hope the IITians are taking note. … [Read more...] about Kavin Mittal, Kunal Shah share top tips on customer retention
Birds eye customer service
A data reviewer for e-Bird in West Bengal, birder Sandip Das said, “For the first time, greater frigatebirds have been spotted at New Town in the eastern fringes of Kolkata. I photographed a few near Bally bridge. Some have been spotted in Hooghly district as well.” Bally bridge connects Kolkata to Howrah. … [Read more...] about Amphan carries hundreds of oceanic birds into mainland Bengal; frigatebirds dying of exhaustion and hunger
“There is an extra charge because we are using extra set of disposables. The moment you walk in the salon, you are given shoe cover, and even the fabric is sanitised. We are not cutting corners, but saying that protection is the most important thing not just for my customer, but even for my staff.” — Manisha Yadav, director of salon Bella MadonnaWhen contacted, director of the salon in question, Manisha Yadav, told us that she’s investigating the matter, but also emphasised that their expenses have shot through the roof. “This is the charge we are taking for the disposables we are using. We have been open for many days and nobody has really said anything, but maybe she was not told prior. Otherwise, we don’t take the customer only. There is an extra charge because we are using additional things [like] extra set of disposables. The moment you walk in the salon, you are given shoe cover, and even the fabric is sanitised. We are not cutting corners, … [Read more...] about Now paying: Covid-19 protection fee for salon services?
Maruti Suzuki said the move is to help the customers who could not avail the previous service and warranty benefits due to the lockdown that was in effect since 25th March across the country.Not only Maruti Suzuki, but several other automakers too have offered the extension of service and warranty period to give relief to the lockdown hit customers in the past couple of weeks.Meanwhile, the carmaker is reportedly considering to lease out vehicles to its retail customers through the dealership networks in the country. The plan has been reportedly in the works for about a year.Read also Maruti Suzuki plans car leasing to boost sales … [Read more...] about Maruti Suzuki extends service and warranty period till June
The worst economic disaster in decades has seen governments in Europe, North and South America, Asia and Africa roll out special schemes to shore up employers’ capacity to pay salaries to their staff.As India waits for the next stimulus package, here’s a look at how other countries have opened their fiscal purse strings. … [Read more...] about How DealShare founder runs the essential service company amidst coronavirus pandemic