How many of us have encountered these frustrating situations? Scenario 1: You are exhibiting at a travel fair and your customers have spent hours there to decide on destinations and travel packages. But before your customers can confirm their booking, they have to join a snaking queue to pay a deposit because there are a limited number of payment counters on site, and the transaction process is slow. Scenario 2: You have a line of customers queuing at your counter to make payment for their lunch order. The bill for the customer that is currently first in line is $6.70, and you can only accept cash at your food stall. You can’t help but notice that your customer is self-conscious as he fumbles for notes and coins in his wallet to pay you the exact amount, while the hungry diners behind him look on in frustration. Scenario 3: Your staff is at a customer appointment for an aircon maintenance service and the serviceman is waiting outside the customer’s door as the customer has … [Read more...] about How does DBS MAX help businesses address customer service woes?
How stalling speed works
THE blend and mix we have in our people in Malaysia is so perfectly unique that it serves our purpose in a great many ways. From food to clothing to places of worship and the rich culture we have sustained makes us truly different, unfathomable and unimaginable by outsiders who have not experienced or seen such an assortment. During Ramadan, it is a month-long festivity seen in pockets where stalls colourfully and bountifully line the streets peddling edibles with queues at some stalls stretching patience but never wearing it thin. It is not surprising anymore that it is not just the Muslims who make a beeline for the stalls. Let’s face it, Malaysians have this fad for food and Ramadan is a reason where we all rush and grab our favourite and some of them make only seasonal appearance complete with the festive embellishments. Not wanting to miss out, I was one of those who did what everyone else did and came home some evenings with a collection to whet the glorious appetite. Right … [Read more...] about Perfectly unique mix of people
FRANKFURT: A leading operator of charging stations has sounded the alarm on a proposed technical standard that it says could hamper mass adoption of electric vehicles by making it harder to charge them at home or at work.ChargePoint, which plans to run 2.5 million charging stations by 2025, says the standard would perpetuate an old 'gas station' model that automakers are backing as they launch mass production of battery-powered cars.As well as being less convenient for users, that could give too much pricing power to utilities, limiting the flexibility of charge station operators such as ChargePoint, it says.There are only a few million electric vehicles, or EVs, on the roads today, but with the International Energy Agency forecasting that figure could reach 130 million or more by 2030, there is a huge market opportunity up for grabs.With Swiss bank UBS estimating the cost of building charging networks at US$360 billion over eight years, there is a powerful incentive too for … [Read more...] about ChargePoint sounds alarm on electric vehicle charging standards