The only source of knowledge is experience, goes a popular adage. And who would know this better than the new crop of entrepreneurs, whose success comes from using lessons from past experiences. Passing down their pearls of wisdom about customer behaviour to budding entrepreneurs at a summit at IIT-Bombay recently were Hike Messenger’s Kavin Mittal, Myntra’s Ananth Narayanan and FreeCharge’s Kunal Shah. While the first two spoke about what they learnt from customer behaviour in the past, Narayanan was all about the future — customer retention. Ananth Narayanan of Myntra. (Image: Agencies) “Acquiring them [customers] is not a problem, but if you can retain them, everything else will fall in its place,” he said. Hope the IITians are taking note. … [Read more...] about Kavin Mittal, Kunal Shah share top tips on customer retention
London eye customer services
“There is an extra charge because we are using extra set of disposables. The moment you walk in the salon, you are given shoe cover, and even the fabric is sanitised. We are not cutting corners, but saying that protection is the most important thing not just for my customer, but even for my staff.” — Manisha Yadav, director of salon Bella MadonnaWhen contacted, director of the salon in question, Manisha Yadav, told us that she’s investigating the matter, but also emphasised that their expenses have shot through the roof. “This is the charge we are taking for the disposables we are using. We have been open for many days and nobody has really said anything, but maybe she was not told prior. Otherwise, we don’t take the customer only. There is an extra charge because we are using additional things [like] extra set of disposables. The moment you walk in the salon, you are given shoe cover, and even the fabric is sanitised. We are not cutting corners, … [Read more...] about Now paying: Covid-19 protection fee for salon services?
Maruti Suzuki said the move is to help the customers who could not avail the previous service and warranty benefits due to the lockdown that was in effect since 25th March across the country.Not only Maruti Suzuki, but several other automakers too have offered the extension of service and warranty period to give relief to the lockdown hit customers in the past couple of weeks.Meanwhile, the carmaker is reportedly considering to lease out vehicles to its retail customers through the dealership networks in the country. The plan has been reportedly in the works for about a year.Read also Maruti Suzuki plans car leasing to boost sales … [Read more...] about Maruti Suzuki extends service and warranty period till June
Vineet Rao, Founder and CEO, DealShare is in the essentials space and most of his team are in the field working hard to ensure delivery of essential supplies to customers. Work from home is not a proposition for all departments at their end. He told ET Panache, "Most work is done through online meetings rather than face-to-face discussions. Given the current environment, wherein we are placed in a unique situation, it requires us to continue servicing and helping customers, and as a CEO managing it all remotely has been an opportunity as well as a challenge. The situation requires me to make sure everyone is aligned and productive in their respective fields. With new challenges coming up every day, it is more important than ever to ensure all departments get clear guidance on the priorities and focus areas." Given the operational nature of the industry, it is tough to easily drive productivity while working remotely. This requires all managers and leaders to be more proactive in … [Read more...] about How DealShare founder runs the essential service company amidst coronavirus pandemic
A guideline issued by the Beauty & Wellness Sector Skill Council directs all salon professionals to closely ensure sanitisation and disinfection of work stations, hydraulic chairs, tools, equipment and trolleys. It also suggested immediate removal of cut hair on the floor as well as from combs, brushes, rollers, and scissors by rinsing in lukewarm shampoo water. … [Read more...] about Stylists in PPE kit, service by appointment: Parlours, salons open amid Covid-19 pandemic