By Ellen Roseman Personal Finance Columnist Tues., Nov. 20, 2018 Do you have a banking complaint? Are you a victim of identity fraud, excess charges or mysterious transactions that can’t be tracked down? Most people start by talking to someone at their branch. Some go on to file a complaint with customer service and the internal ombudsman at the bank. But what if you strike out? Where can you go if the bank says no? The Ombudsman for Banking Services and Investments, known as OBSI, has been resolving complaints from bank customers for 22 years. It’s not a government body, but a non-profit organization financed by participating firms. OBSI has grown to 1,400 participating firms, including investment dealers, mutual fund dealers and managers, trust and loan companies and group scholarship providers. Article Continued Below But there’s a major problem for customers taking a complaint to the next level. It’s a numbers issue. Three of … [Read more...] about Banks get to choose their own mediators for customer disputes. Is that fair?
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By Kevin McGran Sports Reporter Fri., Oct. 5, 2018 There’s a lot of anger directed toward William Nylander. Seems as if folks believe it is their right to enjoy watching Nylander play on Auston Matthews’ right wing at a price of their choosing. Sure, I get it. I’d like to pay a mortgage rate at the price of my choosing. I’d like to buy groceries at the price of my choosing. That’s not how it works. Wasn’t a big fan of Maple Leafs president Brendan Shanahan fanning the flames as he did on Wednesday. He compared these young Leafs to his veteran-loaded Detroit Red Wings, who came together for one purpose. Disingenuous in my books. These young Leafs have their futures ahead of them playing in a system where their earnings are limited, pitting teammate against teammate for top dollar. It’s a system Shanahan was complicit in bringing about. Article Continued Below Those old Red Wings of his had made their millions … [Read more...] about Hate for William Nylander is misguided … and more in mailbag