How many of us have encountered these frustrating situations? Scenario 1: You are exhibiting at a travel fair and your customers have spent hours there to decide on destinations and travel packages. But before your customers can confirm their booking, they have to join a snaking queue to pay a deposit because there are a limited number of payment counters on site, and the transaction process is slow. Scenario 2: You have a line of customers queuing at your counter to make payment for their lunch order. The bill for the customer that is currently first in line is $6.70, and you can only accept cash at your food stall. You can’t help but notice that your customer is self-conscious as he fumbles for notes and coins in his wallet to pay you the exact amount, while the hungry diners behind him look on in frustration. Scenario 3: Your staff is at a customer appointment for an aircon maintenance service and the serviceman is waiting outside the customer’s door as the customer has … [Read more...] about How does DBS MAX help businesses address customer service woes?
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SINGAPORE: Deputy Prime Minister Heng Swee Keat spoke on Saturday (Jun 15) at a REACH-CNA dialogue session on how the country's fourth generation of leaders intends to have a new social compact with its citizens. In the dialogue session, Mr Heng also said the Government wanted to draw on the diversity of passions and expertise among Singaporeans to improve policies and programmes to better meet needs.Here is the full text of his speech: Thank you for joining me today.We are here to discuss how we can build our future together. At the heart of this topic lies the biggest challenge we will face in the coming decades, which is how our politics will evolve. Singapore has enjoyed more than fifty years of constructive politics. This has helped keep us cohesive and united, grow our economy, and build our nation. But how do we remain united despite our diversities; one though we are many? As in previous leadership transitions, three sets of questions uppermost in … [Read more...] about In full: DPM Heng Swee Keat’s speech at the REACH-CNA dialogue
In line with the Real Estate Industry Transformation Map (ITM) vision of equipping a professional, productive and technology-enabled workforce and agent-network, leading real estate agency ERA Realty Network (ERA) is proactively boosting its overall capabilities in research and consultancy services by upskilling its approach towards data-driven methodologies and identifying key hires that specialise in identifying and analysing data and major trends shaping the different segments of the property market.Most recently, ERA has appointed Nicholas Mak as its Head of Research and Consultancy as part of its continued transformation aimed at helping its customers, agents and stakeholders in Singapore and Asia Pacific region to thrive in an increasingly competitive market and transforming their role from a salesperson to a trusted advisor.Nicholas was previously heading the Research and Consultancy Department at the ZACD Group where he led a team that produces market research reports and … [Read more...] about ERA Realty Network strengthens all-round research capabilities
San Francisco-based investor Paul Bragiel said he needed to be asked three or four times before he accepted an invitation from Singapore to check out its tech scene. He made the trip in 2010, but said that back then, the city-state's prospects of becoming a leading Asia tech hub were "bleak, to say the least". He did see some promise, though, and like many other investors and tech companies since then, he was attracted by generous terms from government agencies. "They gave us a very aggressive deal. Very few countries would have matched it," added Mr Bragiel, who considered Hong Kong and Tokyo for an Asian expansion before co-founding venture capital firm Golden Gate Ventures in Singapore in 2011. He declined to say what the terms of his deal were. Armed with lucrative grants and incentives, Singapore has been ramping up its efforts to lure tech firms and investors, including global players like Facebook, Alphabet's Google and Dyson, companies and government officials say. But now the … [Read more...] about Singapore chases tech ‘Jedi Masters’ to groom budding talent
HONG KONG (BLOOMBERG) - Singaporeans aren't spending like they used to, at least not in malls. There are too many already, and more are being built. But investors still have good reasons to back mall owners. The city state has 6.1 million sq m of retail space, of which 8.7 per cent is vacant. Yet, companies are forecast to add a further 364,000 sq m, with the biggest chunk hitting the market this year. This is when online shopping is catching on, retailers such as Crabtree and Evelyn are closing physical stores, and rents are scraping the bottom. Two years ago, the median tenant was shelling out $9.76 per sq m in the main shopping district of Orchard Road, when the going rate for category 1 offices was $8.65. Now, office rentals have zoomed to $10.18 - 30 cents more than top-grade retail space - while prospects for a spending recovery aren't great. CapitaLand Mall Trust, the island's biggest shopping mall landlord, classifies its tenants in 17 categories, out of … [Read more...] about Why investors love Singapore’s struggling malls